Currently we only deliver to the United Kingdom.

Processing time: 1–2 working days (Monday to Friday). Delivery time: 3–10 working days (Monday to Friday). Total delivery time: approx. 5–13 working days.

We work with a dedicated fulfilment partner, which is how we are able to offer free shipping on every UK order with no minimum spend. Full details are in our Shipping Policy.

After dispatch, you will receive a tracking link by email (Track & Trace). Please note the shipment may only become visible 2–3 days after ordering. You can also follow your parcel on our tracking page.

You can cancel free of charge as long as your order has not yet been dispatched. Please email info@clementine-couture.com with your order number as soon as possible.

Once an order has left our fulfilment centre we can no longer stop it, but you can still refuse or return it. You have a legal right to cancel within 14 days of receiving your order, and our own return window runs for 30 days. See our Return & Refund Policy.

You have up to 30 days after receiving your item to request a return. Products must be unworn, unused, with all tags attached and in their original packaging.

This is offered in addition to your legal right to cancel within 14 days of receiving your order.

Please email info@clementine-couture.com with your order number and reason for return. Wait for our written instructions before sending anything back — items returned without a request cannot be accepted.

If your item arrives damaged or defective, or is not the item you ordered, we cover the full cost of return shipping and send you a prepaid label.

For all other returns — for example the item does not fit, or you changed your mind — the return cost is paid by you.

Refunds are processed within 7 working days after inspection, to your original payment method. Your bank or card issuer may need a few extra days to post it to your account.

We accept VISA, Mastercard, American Express, Maestro, Apple Pay and Google Pay.

All prices are shown in GBP (£) and include statutory VAT.

Colours may vary depending on screen settings.

No, you can also order as a guest.

Your data is processed in accordance with GDPR. See our Privacy Policy for details on what we collect and why.

All our policies are linked in the footer of every page: Privacy Policy, Shipping Policy, Terms of Service, Transactions Policy and Return & Refund Policy.

Store Name: Clementine Couture
Company Name: D&D E-Commerce
Company Number: 42164821

Company Address:
Marketentsterlaan 39, De Meern, Utrecht, 3454 WN, Netherlands

Customer Service:
Monday to Friday: 8.00 - 18.00 (GMT)
Saturday and Sunday: Closed

Mail: info@clementine-couture.com
Phone: +44 1978596322

We aim to reply to your questions within 24 hours.